Acceptable use policy

This policy applies to every user of Numo Law: partners, solicitors, barristers, legal executives, paralegals, administrators, and anybody else a firm gives an account to. It applies to people the firm invites into a matter, including counsel and experts.

The firm is responsible for the conduct of everybody it gives access to, and for making sure they have read this. Where a term in the firm’s signed agreement conflicts with this policy, the signed agreement wins.

Numo Law is software for regulated professionals. It prepares, checks, organises and records. It does not practise law, it does not supervise, and it is not a law firm.

• Advice given to a client is the advice of the person who gives it. Nothing the product produces is legal advice, and nothing in it discharges a duty owed to a client, to a court or to a regulator.
• Every document that leaves the firm must be checked by a qualified person who takes responsibility for it. The approval gate exists to record that decision, not to replace it.
• Research answers, contradictions, chronologies and figures are working material. Read them, verify the sources, and form your own view.
• Supervision obligations are yours. An account with the capability to approve work does not make its holder competent to approve that particular piece of work.

You may put in the material of your practice: instructions, disclosure, correspondence, evidence, notes and whatever else the matter genuinely requires. Before you do, you must have a lawful basis for holding it and for processing it here.

You must not upload

• Material you have no right to hold, including documents obtained unlawfully, and another party’s privileged material that has reached you by mistake and has not been dealt with properly.
• Content that is unlawful to possess. Where a matter concerns indecent images of children, the images themselves must never be uploaded here, in any form, for any purpose. Refer to the police and record the fact, not the file.
• Material that breaches a court order, an undertaking, reporting restrictions or an anonymity provision.
• Malware, or files designed to attack the product, the model or another user.
• Personal data of people who have nothing to do with the matter, gathered because the tool made it easy.

Keep it proportionate. A family file is already intrusive; do not make it more so because storage is cheap.

Numo Bot reads what you are entitled to read and shows you what it read. The limits on it are real, and working around them is a breach of this policy.

You must not

• Try to make it ignore its instructions, reveal its system prompt, or act outside the jurisdiction the matter carries. Asking for Scottish authority on an English matter by pretending the matter is Scottish is a breach.
• Use it to reach data you are not entitled to see, or ask a colleague to ask on your behalf for that purpose.
• Represent its output as the work of a qualified person, or pass an unchecked answer to a client, to another party, or to a court.
• Use it to draft anything intended to mislead, including a document designed to conceal an asset, a false statement of truth, or correspondence asserting a fact you know to be wrong.
• Use it to build a profile of a person from sources unconnected with the matter, or to trace or surveil anybody.
• Feed it another product’s licensed corpus in order to reproduce that corpus here.

And you must not rely on it for

A final citation check

Authorities are verified against the registers, and anything unverified is marked. That is a floor, not a substitute for reading the case.

A limitation or filing deadline

The deadline engine computes dates on the official calendar. Confirm anything that matters against the court’s own rules before you rely on it.

A finding about a person

The product reports that two documents disagree. Whether somebody was untruthful is for a court, and describing an output as a finding is a breach of this policy.

Signing over a secure link is offered for document types whose registry entry permits it. It is not offered for deeds requiring a witness, for wills, or for anything the court seals, and the product will not let you route those through it.

• Do not ask anybody to sign a document they have not been given the chance to read in full.
• Do not sign on behalf of another person, or invite a signature from an address you know is not theirs.
• Do not present the signing record as proof of identity. It proves who had the link. Verify identity the way your firm already does, and record that on the matter.
• Do not suppress or alter the notice that tells a signer the date, time and internet address are recorded.

• An account is one person’s. Do not share credentials, and do not leave a session open on a device other people use.
• Tell your administrator the day somebody leaves. Their access, and every account they connected, goes with them.
• Do not connect an account that is not yours, or a firm mailbox you have not been authorised to send from.
• Do not use the vault to hide material from a disclosure obligation, from your own regulator, or from a court. The vault is for protecting confidential material, not for concealing it.
• Keep the recovery key somewhere the firm can find it. Nobody at Numo can produce it for you.

• No probing, scanning or testing of the service’s security without our written permission, except a good-faith report to support@numolaw.com.
• No reverse engineering, decompiling, or attempting to extract source code or model instructions.
• No automated access outside the interfaces we provide, no scraping, and no reselling access.
• No using the product to build a competing product, and no benchmarking for publication without our written agreement.
• No load that degrades the service for other firms. If you need volume, ask us and we will arrange it.
• No circumventing usage limits, per-organisation budgets or the permission cards.

Reasonable use is what a practice of your size would actually do. We publish the limits that apply to your plan, and we will always talk to you before doing anything about unusual volume.

We would far rather ring you than switch something off. Our usual order is: tell the firm, agree what needs to change, and give a reasonable period to change it.

Where the breach is serious or continuing, we may suspend an individual account, suspend a feature, or in the worst case suspend the organisation. We will tell the firm’s administrators what we have done and why, at the time we do it, and we will restore access as soon as the cause is dealt with.

Immediate suspension without notice is reserved for the small set of cases where waiting would cause harm: unlawful content, an active attack on the service, or a credible risk to another firm’s data. Even then we will tell you the same day.

Suspension does not delete data. A firm’s right to export its own file is set out in the terms of service and survives suspension.

If you see misuse, email support@numolaw.com. If you have found a security problem, email support@numolaw.com; we will acknowledge within one working day and we will not pursue anybody who reports in good faith and does not access other people’s data.

If you think the product has produced something wrong in a way that matters, tell us at support@numolaw.com with the matter reference and what you saw. Errors in legal software are a safety issue, not a support ticket, and we treat them that way.