Terms of service

This agreement is between DAPPER TRADING LTD, a company registered in England and Wales under company number 8800299, whose registered office is at Oak House, Reeds Crescent, Watford, WD24 4QP, United Kingdom, trading as Numo Law (“Numo”, “we”), and the organisation whose administrator created the account (“the firm”, “you”). Our VAT registration number is 190396586.

It is made up of these terms, the acceptable use policy, the privacy policy, the cookie policy, the sub-processor register, the data processing agreement, and any order form or plan the firm has signed. Together they are the whole agreement, and they replace anything said or written before it.

This is a business-to-business agreement. Numo Law is sold to regulated legal practices and to the people they authorise, and is not a consumer service. The Consumer Rights Act 2015 does not apply to it, and neither do the cancellation rights in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

It begins when the firm first signs in or, if earlier, on the start date in an order form.

There is no public sign-up. Accounts are created by the firm’s administrator, who decides who gets one and what each person can do. Numo does not create accounts for a firm’s staff on its own initiative.

• An account belongs to one named person and may not be shared. Named-user licensing is counted by people, not by concurrent sessions.
• The firm is responsible for its users’ conduct, for keeping its account list current, and for removing access when somebody leaves.
• The capability to approve work is held only by people the firm has attested as qualified to do so. Nobody can approve their own work.
• We may require multi-factor authentication for accounts with administrative capability.

A trial is available to regulated practices on request, normally of seven days. It is the real product with your own data, not a sandbox with sample matters, and no card is taken to start it.

What it costs

Nothing. No card is taken and nothing renews automatically at the end of it.

How it ends

It stops by itself, at the exact time seven days after we opened it, without anybody at Numo doing anything. From that moment nobody in the firm can open a new matter. What is already on the file stays readable and exportable: we do not lock a live case file because a trial has run out.

Continuing

Tell us before it ends and we put you on the plan you have chosen, which starts when the trial stops. There is no automatic conversion and nothing is charged unless you have asked for it.

Your data

Everything you put in during a trial is yours. If you do not continue, tell us within 30 days and we will export it to you; otherwise it is deleted.

What is not included

Availability commitments and service credits do not apply during a trial, and support is best-effort rather than contractual.

We reserve the right to decline a trial to an organisation that is not a regulated legal practice, and to end a trial early where the acceptable use policy is being broken.

• Fees are those on the order form, or the published price for the plan chosen, and are quoted exclusive of VAT.
• Invoices are payable within 30 days. Late payment carries interest at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998.
• Each plan covers a stated number of people, and the software enforces it: an invitation beyond the seat count is refused at the point it is sent, with the reason and the plan that would cover it. You are never billed for a seat you did not knowingly add.
• Adding seats mid-term is charged pro rata from the day they are added. Removing seats takes effect at the next renewal.
• Terms are monthly, annual, or three years. A monthly term renews monthly and either side may end it on one month’s notice. An annual or three-year term is a commitment for that period at the price agreed at the start of it, and the price does not change during it. There is no perpetual or lifetime licence, and we will not sell one: there is a running cost behind every matter analysed, so a single payment for service in perpetuity is a promise we could not keep.
• We will give at least 60 days’ notice before a price change, and a change never takes effect during a term you have already paid for.
• Model usage is included within the fair-use allowance published for your plan. If you exceed it we will tell you and agree what happens next; we do not issue surprise invoices.

• Providing the service with reasonable skill and care, and keeping it substantially as described on this website and in the documentation.
• Keeping your data secure, and processing it only on your instructions where you are the controller of it.
• Telling you, without undue delay, about a personal data breach affecting your data, with enough detail for you to meet your own obligations.
• Giving you at least 30 days’ notice before adding a sub-processor, so you can object.
• Not degrading or removing a material feature during a term you have paid for, without offering you a way out.
• Telling you honestly when something does not work, including when an integration cannot send and a workflow therefore did nothing.

• The practice of law. Numo is software; advice, supervision, filing, service and compliance with your regulator remain yours.
• Having a lawful basis for the personal data you put in, and for it being processed here.
• Checking every document before it leaves the firm, and every date, figure and authority you rely on.
• Following the acceptable use policy, and making sure your users do too.
• Keeping the vault passphrase and recovery key safe. If both are lost, sealed content cannot be recovered by anybody, including us.
• Your own retention decisions. You choose how long a matter is kept; we act on that instruction.

Your data stays yours. We claim no ownership of anything a firm puts into an account, and we do not use it to develop or train anything.

• For matter data the firm is the controller and Numo is the processor. The data processing agreement forms part of this contract and contains the terms Article 28 UK GDPR requires.
• Content sent to a model provider is processed under commercial terms that exclude training on it. The provider is named on the sub-processors page.
• We may use aggregated, anonymous statistics about how the product is used, from which no firm, person or matter can be identified. Nothing derived from your matters is used for anyone else’s benefit.
• You can export your data at any time during the term, not only when leaving.

Numo Law can take a document to signature. The person signing is sent a link, is required to sign in with the email address the document was sent to, is shown the whole document, confirms each declaration the firm has put to them, and draws their signature. What is recorded is the account they signed in with, the date and time, the internet address they signed from, the browser they used, the declarations in the exact words shown, and whether they signed personally or for a named company in a named position. That record cannot be edited by the firm or by us.

What this satisfies

A simple electronic signature within the meaning of the Electronic Identification and Trust Services for Electronic Transactions Regulations 2016 and section 7 of the Electronic Communications Act 2000, which is admissible in evidence in legal proceedings. The Law Commission’s 2019 report on the electronic execution of documents confirms that an electronic signature is capable of executing a document where the signatory intends to authenticate it.

What it does not satisfy

It is not a qualified electronic signature. It does not satisfy any requirement that a deed be signed in the presence of an attesting witness, and the product refuses to offer signing for document types recorded in its registry as requiring that. It is not used for court forms, which are filed on the official form through the court’s own service.

Whose judgement it is

Whether a particular document may be signed this way, and whether the formalities for it have been met, is the firm’s professional judgement and not ours. The registry records what we understand the position to be and names the source; it is a starting point for a qualified person, not advice.

The signed copy

A PDF carrying every signature, each signer’s capacity, the time and address each signed at, and the declarations each confirmed, is produced automatically the moment the last person signs. It is available to the firm and to each person who signed.

A firm can give its client an account that sees only that client’s own matter. Through it the client can be asked for documents, answers and tasks, can reply in writing or by sending a photograph from a phone, can read and sign what the firm shares, and can exchange messages with the firm. Nothing internal to the firm is visible there.

• The client’s relationship is with the firm, not with Numo. We are the firm’s processor for everything in the portal, and the firm remains the data controller and the client’s solicitor.
• The firm decides who has a portal and can end one at any time. Ending it stops that person signing in; it deletes nothing, because a client who later asks what they signed is entitled to be told.
• Anything a client sends arrives on the matter as an unaccepted file. It does not enter the chronology or any schedule until somebody at the firm accepts it, exactly as with any other document from outside the firm.
• Numo does not communicate with a firm’s clients on its own account, does not market to them, and sends them only what the firm has caused to be sent.

A firm may connect its own Google, Microsoft or Dropbox account so that files can be brought in and finished documents put back. Those accounts are the firm’s, not ours, and the connection is made by the person who owns them.

• Every action that touches a connected account is shown first, in plain words naming the account, the recipient and what will happen, and nothing runs until somebody presses Allow. Declining is recorded too. There is no setting that turns the asking off.
• We hold the access tokens encrypted under a key held only in the function that uses them, and a person can disconnect at any time, which revokes them.
• What those providers then do with the data is governed by the firm’s own agreement with them and not by this one.
• A connector being unavailable does not silently do nothing: the product says the action did not happen.

Target availability

99.5% monthly for paid plans, measured excluding scheduled maintenance. Where an order form states a different figure, that figure applies.

Scheduled maintenance

Announced at least 48 hours ahead and scheduled outside UK business hours wherever it can be.

Support

By email, answered within one working day. We do not offer a 24-hour line and do not pretend to.

Incidents

We tell account administrators when something is materially wrong, while it is wrong, and we write up anything that caused data loss or a security exposure.

Some parts of the product depend on outside services: the official legislation and case law registers, the model provider, and whichever accounts your people connect. When one of those is down, the affected feature says so rather than failing silently.

We warrant that we have the right to provide the service, that we will provide it with reasonable skill and care, and that it will not knowingly contain malicious code.

We do not warrant that the service will be uninterrupted or error-free, that every output is accurate, or that the product is suitable for a purpose we have not been told about. Legal research, contradiction findings, chronologies and drafts are working material for a qualified person to check.

Nothing in this agreement excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.

Subject to the paragraph above, each party’s total liability arising out of this agreement in any 12-month period is limited to the fees paid by the firm in that period.

Neither party is liable for indirect or consequential loss, loss of profit, loss of anticipated savings, or loss of goodwill.

The cap does not apply to the firm’s obligation to pay fees, or to either party’s breach of confidentiality obligations. Our liability for a breach of our data protection obligations is limited in the same way, except to the extent UK GDPR provides otherwise.

Each party will keep the other’s confidential information confidential, use it only for this agreement, and give it only to people who need it and are bound by equivalent obligations.

We recognise that a firm’s matter data is subject to legal professional privilege and to the firm’s own duty of confidentiality, and we handle it accordingly. Our staff have no standing access to it; support access is time-boxed, requires the firm’s approval, and is recorded in the firm’s audit trail.

• The term is the period on the order form, renewing for equal periods unless either side gives 30 days’ notice before the end of the current one.
• Either side may end the agreement immediately if the other commits a material breach and does not put it right within 30 days of being told, or becomes insolvent.
• We may suspend access in the circumstances in the acceptable use policy. Suspension is not termination and does not delete anything.
• For 30 days after the end, the firm can export everything in its account. We will help with a bulk export if the firm asks.
• After that period we delete the firm’s data, including from backups on their normal cycle, and confirm in writing when asked.

• Changes. We may change these terms on 30 days’ notice. If a change materially disadvantages the firm, the firm may end the agreement before it takes effect and receive a refund of fees paid for the unused part of the term.
• Assignment. Neither side may assign without the other’s consent, except to a successor of the whole business.
• Subcontracting. We remain responsible for our sub-processors as if their acts were our own.
• Third parties. Nobody other than the two parties has rights under this agreement under the Contracts (Rights of Third Parties) Act 1999.
• Force majeure. Neither side is liable for failure caused by something genuinely outside its control, provided it tells the other and works to resolve it.
• Severance. If a provision is unenforceable, the rest stands.
• Law and jurisdiction. This agreement is governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. A Scottish or Northern Irish firm may ask for its own courts instead before signing, and we will usually agree.
• Notices. Notices to us go to support@numolaw.com and to the registered office. Notices to the firm go to its administrators’ email addresses.